Privacy Policy

Information We Collect

When you request a quote, submit a contact form, call, or email Matherne’s Custom Gutters LLC, we collect the information you provide. This may include your name, phone number, email address, property address, residential or commercial property type, service selection, project details, preferred contact method, timeframe, and uploaded photos.

Our website also records the page from which an estimate request was submitted, the submission date, and your agreement to be contacted about the request. Phone and email inquiries may become part of our project and customer records. Please provide only information relevant to your inquiry.

Automatically Collected Information

Hosting and supporting providers may process your IP address, browser type, device information, request times, referring pages, and technical logs to deliver, secure, and troubleshoot the website. Cookies or similar technologies may be used by the hosting platform for essential functions.

The website prepares interaction events such as phone-link clicks, estimate submissions, and page engagement for measurement. No Meta Pixel or Google Analytics integration is currently configured in this website’s code. Preparing these events does not mean they are being transmitted to those advertising platforms.

How We Use Information

We use information to respond to inquiries, understand property needs, prepare estimates, discuss options, schedule and provide agreed services, maintain project records, and address questions or workmanship concerns. We also use relevant technical information to maintain security and improve website reliability.

If analytics or advertising measurement tools are introduced, they may help us understand website usage and the effectiveness of advertising, subject to appropriate notices and choices.

Phone and Email Communication

When you submit an estimate request and agree to be contacted, we may use the contact details you provide to respond about that request and your project by phone, email, or an appropriate requested contact method. This inquiry consent is not blanket permission for unrelated marketing or automated promotional messages.

Tell us if you prefer a different contact method or no longer want follow-up about an inquiry. Necessary communications about an active project may still be needed.

Uploaded Photos

Photos are used to understand the property, gutter condition, access, and work requested, and to support estimate preparation and project records. Photos are stored with your inquiry and are not publicly displayed by the estimate form.

Upload only images you have permission to share. Avoid faces, personal documents, vehicle plates, or other private details that are not needed for the estimate. Submitting an estimate photo does not by itself authorize its use in public advertising.

Cookies and Analytics

You can manage cookies through your browser settings. Blocking essential cookies may affect functions supplied by the hosting platform. External links may lead to websites with their own cookies and privacy practices.

If nonessential analytics or advertising tools are added, this policy will be updated to describe the relevant practices, and any notices, consent, or opt-out choices required for those tools will be provided.

Advertising and Measurement

Matherne’s Custom Gutters may advertise through services such as Meta, Google, or other platforms. Viewing an advertisement on another platform is subject to that platform’s privacy practices.

A future website integration may use cookies, device identifiers, referral information, or conversion events to measure campaigns. This statement does not claim that any particular advertising platform is currently installed on this website and does not authorize future collection without appropriate disclosure and required choices.

Hosting and Service Providers

Website hosting, storage, maintenance, and communication providers may process information needed to operate the website and support the business. The current estimate form uses hosted database and file storage to retain requests and uploaded photos. Rapid Scales Marketing supports the website.

The redesigned website is not represented as being hosted on Wix. Information previously provided through an older Wix-hosted website may also remain in business records or that provider’s systems under the practices applicable when it was submitted.

Information Sharing

We do not sell your personal information for unrelated marketing purposes. We may share information with legitimate providers that help host, maintain, secure, or operate the website and provide requested business services, as needed for those functions.

Information may also be disclosed when required by law, to respond to lawful requests, to protect rights or safety, or in connection with a business transfer subject to applicable protections.

Data Security

We use reasonable safeguards appropriate to the information handled and rely on supporting providers for hosting and storage security. No online transmission or storage system is perfectly secure, and we cannot guarantee absolute security. Please do not submit sensitive financial information or identification documents through the estimate form.

Data Retention

Inquiry details, photos, and project records may be retained for as long as reasonably necessary to respond to you, provide services, maintain business records, address disputes, and meet legal or recordkeeping obligations. Retention varies by the type of record and its purpose; there is no single fixed period for all information.

Your Requests and Choices

Contact us to request access to, correction of, or deletion of personal information you have provided, where applicable. We may need to verify your identity and clarify the request before acting. Some information may need to be retained for legal obligations, active projects, legitimate recordkeeping, or dispute resolution.

Please identify the information and request without sending unnecessary sensitive documents. You can also contact us to update your communication preferences.

Children’s Privacy

This website is intended for people seeking gutter services and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and appropriately remove it.

Third-Party Links

Links to Google reviews, social media, and other external websites are provided for convenience. Those services control their own information practices. Review their policies before sharing information with them.

Policy Updates

We may update this Privacy Policy when website features or business practices change. The effective date identifies the latest update. Material changes will be communicated as appropriate, and changes will not override applicable rights or required consent.

Contact

Matherne’s Custom Gutters LLC
Ponchatoula, Louisiana
985-634-1413
mathernescustomgutters@yahoo.com